Volume 11,Issue 1
The Application Effect of Process Quality Control Nursing Model in Nursing of Physical Examination Center
Objective: To explore the application effect of process quality control nursing model in the nursing work of a physical examination center, and to evaluate its impact on improving nursing quality, work efficiency, and customer satisfaction. Methods: Two hundred examinees who received services at the physical examination center of our hospital from June 2022 to May 2023 were selected as the research subjects and randomly divided into a control group and an experimental group, with 100 cases in each group. The physical examination efficiency, nursing defect rate, and report issuance time were compared between the two groups. Questionnaires and scales were used to assess customer satisfaction and nursing quality, and 20 nurses were also evaluated. Results: The total physical examination time and nursing defect rate in the experimental group were significantly lower than those in the control group, the report issuance time was shorter, the customer satisfaction and nursing quality scores were significantly higher, and the nurses’ comprehensive assessment scores were significantly improved. All differences were statistically significant. Conclusion: The application of process quality control nursing model in the nursing work of a physical examination center can improve the workflow, reduce nursing defects, reduce the waiting time and report issuance time for examinees, significantly improve the quality and efficiency of nursing work, enhance examinee satisfaction, and improve the comprehensive professional level of nurses. It has positive promotion and application value.
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